Motorhome Reviews UK

"Don't risk your next motorhome holiday with any Tom, Dick or Harry - find out what others have to say before you make a booking!"

At the end of every hire, we ask you to rate our service and grade your holiday. Here's our customer's feedback about their hire experience (For each key area, we ask you to rate the quality of the experience between 1 - 10).
Name Margaret Marsh REF: #16637 Date: January 2012
Vehicle Cleanliness 10 Vehicle condition 9 Handover Instruction 10
Value for money 4 Overall Experience 9 Average 8.4
Nights 7 Expectations met? YES Travelled To UK
Why chose MotorHolme

Couldn't seem to find vehicles to hire privately

Comments: Easy to drive

Good campsites available

Cooking facilities good

Comfortable bed

Challenges Getting used to small living space as we are tall
Improvement Suggestions Your service was very good but overall this was an expensive experiment with hire fees, campsites and diesel.
Name Tom Sanderson REF: #17546 Date: December 2011
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 9
Value for money 8 Overall Experience 10 Average 9.4
Nights 7 Expectations met? YES Travelled To UK
Why chose MotorHolme

Best choice of vehicles

Convenient Locations

Competitive Prices

Comments: Handover - John was excellent

The vehicle was exactly what i wanted

Challenges None
Improvement Suggestions  
Name John Mitchell REF: #16435 Date: November 2011
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 10 Expectations met? YES Travelled To UK
Why chose MotorHolme

Price

Availability close to Airport

Customer Service

Comments: Ease of pick up..Friendly people..Van in excellent conidition..Great Instructions..Any problem solved immediately
Challenges Disembarking off ferry into Calais with 130 KLM speed limit on the wrong side of the road
Improvement Suggestions All vehicles should have spare tyre as well as repair kit
Name Mary Melhem REF: #15844 Date: October 2011
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 7 Overall Experience 9 Average 9.2
Nights 183 Expectations met? YES Travelled To UK
Why chose MotorHolme

Great interaction with Karen

Friendly and Helpful

Comments: Motorhome in very good condition, Back up very good, Staff extremely friendly and approachable. Helpful too. Its good to deal with
Challenges Getting copies of Green Card
Improvement Suggestions  
Name Lynn Geen REF: #17205 Date: August 2011
Vehicle Cleanliness 5 Vehicle condition 5 Handover Instruction 8
Value for money 7 Overall Experience 7 Average 6.4
Nights 8 Expectations met? YES Travelled To UK
Why chose MotorHolme

The motorhome was the right size and looked good from the video

Felt safer booking with a company

Liked being able to leave my own car on pick up

Comments: I was satisfied with the handling and mileage I got out of the vehicle and being able to move around. Felt it was a little cramped inside, perhaps should have gone with a larger model.
Challenges Initally trying to find reverse! did not relise that you had to lift the handle part - should have been told about that. Negotiating the vehicle down what seemed narrow lanes/roads, getting used to the size.  Having a blind spot behind the vehicle and having to get someone to guide me backwards at times.

 

Improvement Suggestions If there are faults with the vehicle, then make me aware of them before collection.  
Name Rebecca Notley REF: #15871 Date: August 2011
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 7 Expectations met? YES Travelled To UK
Why chose MotorHolme

The search for the right motorhome is done for you based on your criteria

All Insurance is taken care of for you

All administration work is taken care of for you

Comments:

5 People could sleep in total privacy of the motorhome

Spacious and good storage facilities

Diesel and Water was full on handover.

Challenges

None, which was great

Improvement Suggestions  
Name Vince Del Vecchio REF: #15237 Date: July 2011
Vehicle Cleanliness 8 Vehicle condition 8 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 9.4
Nights 18 Expectations met? YES Travelled To UK
Why chose MotorHolme

Ease of hiring.

Kept well informed

Value for money.

Comments:

A very well equipped motorhome & comfortable bed. Could have maybe had been a little better internally.

Challenges

No real challenges, the motorhome drove & handled beautifully

Improvement Suggestions None that we can think of.
Name Darren Wright REF: #17244 Date: July 2011
Vehicle Cleanliness 8 Vehicle condition 8 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 9.4
Nights 18 Expectations met? YES Travelled To UK
Why chose MotorHolme

Let Down by Sundrive

Cost

Availability

Comments:

We enjoyed the absolute freedom that it gave us.

Challenges

Getting the motorhome level as we did not have any ramps.

Improvement Suggestions More flexibility on the collection and pick up times with the insurance maybe an overlap time could be arranged with a small fee.
Name Steve Carter REF: #15742 Date: Aug 2011
Vehicle Cleanliness 10 Vehicle condition 8 Handover Instruction 10
Value for money 8 Overall Experience 9 Average 9
Nights 10 Expectations met? YES Travelled To UK
Why chose MotorHolme  
Comments: Overall though, it was brilliant. Very enjoyable indeed. Owners were very friendly, handover instructions very clear and motorholme was VERY clean. Also provided cleaning products etc, which was very nice. Lovely campervan and we had a great holiday. 
Challenges

 

Improvement Suggestions Excess of 1250. I think in future you should point this out at time of sale, with the 10 a day you can pay to reduce it. 
Name Kevin Jones REF: #16757 Date: Aug 2011
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 10 Expectations met? YES Travelled To UK
Why chose MotorHolme

The cost of the motorhome for the period of hire

The quick response to all my correspondence from the 1st time i made an enquiry

The location of pickup was ideal for our itinerary

Comments: We were able to travel to each location, not worrying about accommodation along the way and be able to cook our own food when needed.
Challenges

Navigation through some towns in Wales as our Satellite Navigation didn't always take us on a route appropriate for a motorhome to travel along.

Improvement Suggestions Service was spot on from start to finish.
Name Helen Humphrey REF: #15801 Date: July 2011
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 10 Expectations met? YES Travelled To UK
Why chose MotorHolme

Customer service was excellent

They found me a van and really worked hard to get the right one.

It was easy and straightforward

Comments: It was lots of fun. The only problem was that we couldn't get the hot water to work
Challenges

Driving it - Big!!

Improvement Suggestions  
Name Sian Perry REF: #16430 Date: Aug 2011
Vehicle Cleanliness 10 Vehicle condition 9 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 9.8
Nights 10 Expectations met? YES Travelled To UK
Why chose MotorHolme

Recommended by motorhome sales person locally.

Comments: The Couple lending the motorhome were very professional and helpful..and willing to be contacted at any time.
Challenges

This one was left hand drive which made UK dirivng slightly more challenging

Improvement Suggestions  
Name Andrew Parr REF: #15870 Date: Aug 2011
Vehicle Cleanliness 10 Vehicle condition 8 Handover Instruction 9
Value for money 8 Overall Experience 8 Average 8.6
Nights 15 Expectations met? YES Travelled To UK
Why chose MotorHolme

Best option from websites I visited.

Most comvenient pick up and drop off options.

Fair price.

Comments:

We had a great trip. Campsites were better than we expected; siteseeing and history was great; weather could have been better!

Using a motorhome rather than renting car, eating in restaurants and staying in B&Bs or hotels gave us greater freedom and overall saved us $$.

Challenges

Rain and no awning on the motorhome.

Improvement Suggestions An open sided cover attached to the vehicle would have been an excellent addition.
Name Paul Antrobus REF: #16731 Date: Aug 2011
Vehicle Cleanliness 8 Vehicle condition 6 Handover Instruction 9
Value for money 8 Overall Experience 8 Average 7.8
Nights 10 Expectations met? YES Travelled To UK
Why chose MotorHolme First company to respond to my e-mail enquiry with a vehicle near the location I wanted. Selection of motorhomes was good.
Comments: Overall it was a good experience. The motorhome was a good size and comfortable - the height allowed great sight-seeing. Driving was really easy - the engine was excellent and went very well.
Challenges 1. The main cabin door catch was inoperative from the inside, a part was ordered, but only arrived at the end of the trip. I made a side trip to collect the part near Birmingham, and paid GBP20 extra in toll fees which I did not plan on.

2. The catches on a number of the storage lockers were very weak/ missing or damaged

Improvement Suggestions John was great, although very pushed for time. One of my greatest disappointments was the fact that the base had moved from near Hamilton up to Kelty

In the end it all worked out just fine, but if I'd known would have planned flight tickets back from Edinburgh instead of Glasgow.

Name Mr & Mrs Mulcahy REF: #17503 Date: Aug 2011
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 7 Expectations met? YES Travelled To UK
Why chose MotorHolme A good price close to home. Helpful and ease of booking a motorhome. 
Comments:  We had never hired a 3 berth before but it was perfect plenty of room and easy to handle
Challenges We had never used the bathroom before but did this time and it was perfect
Improvement Suggestions Nothing you were just great ..Ian was so friendly and helpful it was a perfect holiday thank you.
Name Werner Ulpmer REF: #17349 Date: July 2011
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 7 Expectations met? YES Travelled To UK
Why chose MotorHolme Ann gave us a perfect instruction; we could spend our holiday exactly the way we wanted to.
Comments: Very good was to have a International Speaking Staff (Sophie), which was additionally very friendly and helpful.
Challenges The Scottish streets (sometimes narrow)
Improvement Suggestions We would surely hire a motorhome of your company again, but would be very pleased, if you improved your communication
Name Keith Malcolm REF: #15354 Date: May 2011
Vehicle Cleanliness 10 Vehicle condition 9 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 9.8
Nights 11 Expectations met? YES Travelled To UK
Why chose MotorHolme  
Comments: Web-site access and online booking, vehicles available met our need and prompt response from helpful staff.
Challenges The flexibility to travel at our own pace, no need to pack/unpack every day and the ability to readily visit a range of locations.
Improvement Suggestions Finding somewhere to park in larger towns - in particular, many park-n-ride and car-parks have height barriers that prevent motor-home access.
Name Tony Field REF: #15226 Date: Feb 2011
Vehicle Cleanliness 10 Vehicle condition 9 Handover Instruction 8
Value for money 8 Overall Experience 9 Average 9
Nights 11 Expectations met? YES Travelled To UK
Why chose MotorHolme

Range of choices of available vehicles.

Hence the chance to find a locally located vehicle.

Service.

Comments: Great van, very well equipped.  Not too far from home.  Nice owners.
Challenges Trying not to break anything in the Motorhome.  Worry about significant damage or staining to carpets, matresses, seats.
Improvement Suggestions Levelling Blocks supplied with the motorhome
Name Mark Taylor REF: #14743 Date: Oct 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 8 Overall Experience 9 Average 9.4
Nights 7 Expectations met? YES Travelled To UK
Why chose MotorHolme Wide choice of vehicle
Nationwide availability
Cost competitive

 
Comments: Provided great flexibility, easy to drive, and easy to operate.
Only downside was not listening to Alison and we should have hired a slightly larger van.

Excellent handover meeting with Bobby,the owner.
Challenges Driving it down some very narrow roads
Improvement Suggestions  
Name Nicola Davies REF: #15000 Date: Oct 2010
Vehicle Cleanliness 10 Vehicle condition 8 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 9.6
Nights 11 Expectations met? YES Travelled To UK
Why chose MotorHolme close to where we lived to pick up.

could always get hold of someone to speak to.

very helpful on the email.

 
Comments: all the kids loved it, we explored places we couldn't have otherwise.
Challenges living in a confined space with 4 children!
Improvement Suggestions  
Name Clive Holroyd REF: #14717 Date: Oct 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 8 Overall Experience 9 Average 9.4
Nights 5 Expectations met? YES Travelled To UK
Why chose MotorHolme Impressive website

Helpful staff

Good choice of vehicles
 
Comments: It met our expectations for the convenience and enjoyment of having our 'home' with us at all times.
Challenges Manouevering/parking such a large vehicle in tight public places.
Improvement Suggestions It was frustrating to see so many suitable vehicles advertised, which turned out not to be available for whatever reason, despite this being a quiet time of the year. 
Name Margaret Lester REF: #14339 Date: Sep 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 30 Expectations met? YES Travelled To UK
Why chose MotorHolme 1, Good website
2, Friendly competent telephone     communication
3, Prompt email communication
Comments: The owner of the Motor-home
Martin Chenery was extremely helpful throughout our whole trip to England this helped make our Motor-home experience a holiday to remember thank-you once again Martin.
Challenges Parting from the Motor-home at the end of our holiday.
Improvement Suggestions  
Name Tom Callow REF: #12943 Date: Aug 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 11 Expectations met? YES Travelled To UK
Why chose MotorHolme It was the only place that we could hire a motorhome from different places in UK.
Easy to see what the motorhomes were like at each location on your internet site.
Easy to organise from Australia
Comments: Having travelled in larger motorhomes before, we were very impressed with the facilities in such a small motorhome.  We found it easy to live in for the time we hired it.  The owners were very obliging in every way.
Challenges Didn't have any challenges
Improvement Suggestions  
Name Trevor Norman REF: #12454 Date: Sep 2010
Vehicle Cleanliness 10 Vehicle condition 9 Handover Instruction 10
Value for money 9 Overall Experience 9 Average 9.4
Nights 17 Expectations met? YES Travelled To UK
Why chose MotorHolme First site on the Internet.
Had camper van in Bristol.
Convenience.
Comments: Freedom to tour Scotland and stay where and when we wanted to.
Challenges Getting used to the size of the van.
Improvement Suggestions Nothing.
Name Graham Rolph REF: #14758 Date: Sep 2010
Vehicle Cleanliness 9 Vehicle condition 10 Handover Instruction 8
Value for money 9 Overall Experience 9 Average 9
Nights 7 Expectations met? YES Travelled To UK
Why chose MotorHolme style and size of vehicle
convenience of location
availibility at required time
Comments: vehicle was fitted with numerous extras, all of which added to the ease and convenience of use of the motorhome.
owners were very friendly and flexible with handover and return. Vehicle did lack written instructions as to how to use and what switches were for, however as this was only the owners second hire it is understandable that operation manuals have not yet been compiled.
Challenges finding large enough parking spaces in towns and villages.
Improvement Suggestions we found your service to be first class
Name Dominic Woodley REF: #14694 Date: Sep 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 9 Overall Experience 10 Average 9.8
Nights 6 Expectations met? YES Travelled To UK
Why chose MotorHolme availability, professional staff / assistance and camper pick up location
Comments: freedom of the open road.... the campervan provided the accommodation we required.
Challenges the campervan was brilliant, the only challenge was managing the resources: diesel, battery, gas and lpg and also the water fresh and waste!!
Improvement Suggestions  
Name Grahame Shorrocks REF: #14643 Date: Sep 2010
Vehicle Cleanliness 10 Vehicle condition 9 Handover Instruction 10
Value for money 7 Overall Experience 9 Average 9
Nights 12 Expectations met? YES Travelled To UK
Why chose MotorHolme last minute vacation so what was available
Comments: good size for a couple
Challenges none
Improvement Suggestions  
Name Colm Nugent REF: #13656 Date: Aug 2010
Vehicle Cleanliness 9 Vehicle condition 9 Handover Instruction 10
Value for money 8 Overall Experience 9 Average 9
Nights 14 Expectations met? YES Travelled To EU
Why chose MotorHolme 1. Had the van in the place I wanted to collect
2. All insurance and monies paid via a third party and not the owner
3. Owners van's are likley to be better kept and equipped that rental vans
Comments: Nice people to deal with at MotorHolme and especially the owners
Challenges  Manouvering a large vehicle on small Irish rural roads.
Improvement Suggestions Nothing that I can think of.
Name Dianne Borchert REF: #13057 Date: July 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 21 Expectations met? YES Travelled To UK
Why chose MotorHolme 1. alot of vehicles available in one spot
2. sheena sent emails and called after initial contact so it was just easier to speak with her.
3. the type of vehicle i was looking for was available at the time i needed it
Comments: ease of travel
Challenges  navigating the various roads
different road signs than used to
narrow streets and low bridges
confines space sometimes challenging
Improvement Suggestions  
Name Gavin Cerff REF: #13449 Date: Jun 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 8 Expectations met? YES Travelled To UK
Why chose MotorHolme Found the site on the internet.
Comments: It was our first time in a motorhome and an absolutely fantastic experience.  The kids were happy as they had a lot of space and happy kids result in happy parents.  It would have been nice to have a table and chairs as part of the rental.
Challenges  The size was a bit intimidating from the outside, but once in the driver's seat, not a problem at all. Remembering to drive on the right side of the road in Europe and the
Improvement Suggestions Overall nothing to complain about.
Name Aileen Graham REF: #13389 Date: Aug 2010
Vehicle Cleanliness 10 Vehicle condition 7 Handover Instruction 10
Value for money 9 Overall Experience 9 Average 9
Nights 20 Expectations met? YES Travelled To UK
Why chose MotorHolme easily found on internet.
helpful.
efficient.
Comments: convenient for getting around & comfortable.
bad points-couldn't get hot water to work.
Challenges passing places & sheep on roads while driving in the dark, headlights not bright enough.
Improvement Suggestions  
Name Gary Povey REF: #14246 Date: Aug 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 7 Overall Experience 10 Average 9.4
Nights 7 Expectations met? YES Travelled To UK
Why chose MotorHolme As it was our first time renting a motorhome, using a company rather than an individual felt more reassuring with regards to a professional service, insurance cover and advice.
Comments: The holiday was brilliant and the motorhome was very comfortable.  It was far superior than camping, especially if it was raining!  It was a little expensive, as you could easily fly abroad for the same price, but all the same it was a wonderful experience, one we would definitely repeat, we did have a brand new motorhome so I would say overall it was worth the price paid.
Challenges Holidaying in Cornwall, some roads were a little narrow. Although it was simple to up sticks and drive away, if you were on a site that was some distance from town centres parking could be a problem, but I suppose we could have booked some campsites nearer to town.
Improvement Suggestions The particular motorhome we hired was well stocked with utensils, crockery etc but lacked a little bin.  Otherwise it was perfect, everything was neatly packed and clean to use. The bed was super comfortable and it was easy to drive.  We loved it and had a great holiday
Name Matthew Brown REF: #13744 Date: Aug 2010
Vehicle Cleanliness 10 Vehicle condition 9 Handover Instruction 8
Value for money 7 Overall Experience 9 Average 8.6
Nights 5 Expectations met? YES Travelled To UK
Why chose MotorHolme  
Comments: Excellent vehicle.
Overall, it was a very positive experience.
Challenges None, really.
Improvement Suggestions Nothing.  All good.
Name Russell Hayley REF: #13642 Date: Jul 2010
Vehicle Cleanliness 8 Vehicle condition 8 Handover Instruction 10
Value for money 8 Overall Experience 8 Average 8.4
Nights 5 Expectations met? YES Travelled To UK
Why chose MotorHolme Good website
Friendly phone manner
Availability
Comments: We loved the freedom and using the caravan, so did our 3 year old
Challenges Finding a place to park if visiting a town, for example North Berwick is a nightmare to find parking, so busy and no room for campervans in small space carparks
Improvement Suggestions The people we hired it from were not told that we had paid for sheets to be included so they were a bit rushed and did not give what we had paid for, also the pull out tables were not clean, although everything else was spotless.
Name Justin Hewelt REF: #11679 Date: Jul 2010
Vehicle Cleanliness 10 Vehicle condition 8 Handover Instruction 10
Value for money 9 Overall Experience 9 Average 9.2
Nights 6 Expectations met? YES Travelled To UK
Why chose MotorHolme First time hirer. Used your service as you had an appropriate vehicle located not too far from us and in our price-range.
Comments: Tom did an excellent handover. The vehicle was ideal for us, drove well and offered good fuel economy.
Challenges There are some niggles in terms of the velcro fastening of the rear seats that need to be addressed - otherwise passengers can easily be hurt should the vehicle have to break suddenly.

Although not essential, some kind of 230 v AC from an invertor (via the leisure battery) would be useful to have when we hire in the future. Also the TV wasn't particularly sensitive or would benefit from more direct wiring as we could only receive grainy analogue TV and only a few digital channels. That said - watching TV was not the main purpose of our trip.
Improvement Suggestions think that we would benefit from a clearer list of requirements in terms of documentation to complete the hire. I think we satisfied the documentary requirements, but some advance warning or reminder 30 days prior to hire on what we need to bring or what we should be sending to Motorholme directly would have streamlined / simplified the process.

Overall the process worked well and we will certainly be in touch with you with regards to hiring a vehicle next year.
Name Urquhart Etienne REF: #13068 Date: Jun 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 6 Expectations met? YES Travelled To UK
Why chose MotorHolme Ease of booking.
Friendly and helpful staff,especially Sheena.
Informative website.
Comments: The experience was great and if you have kids it is a must. The convenience of travel, you only unpack once, you can pack up and leave early in the morning for your next destination while the kids are still sleeping. The kids could play games, built puzzle or draw pictures while we travel. Having a fridge onboard that worked on battery, gas or electricity. In all it is a great family experience.
Challenges Finding parking
Improvement Suggestions Your service is great. Keep it up.
May be suggested routes and campsites.
More feedback from the customers.
Name Walter Iman REF: #13196 Date: Jul 2010
Vehicle Cleanliness 9 Vehicle condition 8 Handover Instruction 9
Value for money 8 Overall Experience 8 Average 8.4
Nights 11 Expectations met? YES Travelled To UK
Why chose MotorHolme New experience
Flexibility
Reputation
Comments: It was very much as I expected and I was pleased.  The UK has so many great caravan parks that it was hard to pick where you wanted to stay.  The star rating system was helpful and we were well accommodated.
Challenges We did not charge the water system because we just used the facilities in the caravan parks.  Seemed to be easier.  Driving on the left side was not the challenge I thought but didn't expect standard transmission.  However, adapted to everything in short order.
Improvement Suggestions Yes, we would consider hiring again.  I thought everything was handled very straightforwardly and efficiently.
Name Karl Cleghorn REF: #13658 Date: Jul 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 8 Overall Experience 9 Average 9.4
Nights 11 Expectations met? YES Travelled To UK
Why chose MotorHolme Choice of vehicles
Cost
Flexibilty
Comments: Our motor holme was in brillant condition.  A 7 berth suited the 4 of us (and our 2 dogs).
Challenges Collection - originally it was Filey, then Lincoln, then Ripon.  We only wanted the Lincoln one.
Improvement Suggestions  
Name Damian Green (MP) REF: #11681 Date: Jun 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 8 Overall Experience 10 Average 9.6
Nights 4 Expectations met? YES Travelled To UK
Why chose MotorHolme Previous good service last year
Comments: Very satisfied. The Glastonbury Festival is so much more civilised when you have your own home to return to.
Challenges None
Improvement Suggestions  
Name Aileen Thoms REF: #13458 Date: Jul 2010
Vehicle Cleanliness 9 Vehicle condition 9 Handover Instruction 9
Value for money 9 Overall Experience 9 Average 9
Nights 11 Expectations met? YES Travelled To EU
Why chose MotorHolme easily found, good reviews, Hire available in Scotland
Comments: We had a wonderful holiday , having the motorhome was a great way to travel through the UK and northern europe, It was so easy - find a camp, pull up and put on the kettle!
Challenges The only difficulty was our son is 6t 3
Improvement Suggestions Offering an outdoor setting with the package would be good. We only thought about it when we pulled up at our first camp and wanted to sit out - no chairs or table !!
Name Ann Brunott REF: #12781 Date: Jul 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 10 Overall Experience 10 Average 10
Nights 5 Expectations met? YES Travelled To UK
Why chose MotorHolme The ease of hiring the vehicle.
Comments: The ease of travelling where and when we wanted to.  Stopping at different places to be able to have a cuppa, or lunch.
Challenges Only had one challenge at the start of the holiday - with the gas.  Once sorted out, everything went well.
Improvement Suggestions Only thing was we didn't have anyone contact us earlier when we had difficulties at start of holiday.
Name Harvey Smith REF: #13199 Date: Jul 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 9 Overall Experience 10 Average 9.8
Nights 12 Expectations met? YES Travelled To UK
Why chose MotorHolme Easily found on internet.
Had vans available during Glastonbury.
Looked reasonable
Comments: The van was better than expected, very clean and well presented. The handover from Stuart was very professional covering all details required but not dwelling on any aspects either.
Challenges Getting the van down narrow lanes in Wales. No the whole very good to drive.
Improvement Suggestions I can't think of anything else that could have been done to have improved our experience with the Motorhome.
Name Vicky Hunt REF: #11750 Date: Jun 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 9 Overall Experience 9 Average 9.4
Nights 6 Expectations met? YES Travelled To UK
Why chose MotorHolme Availability
Online searching
Good t's and c's
Comments: Smooth process, however in advance of booking wasnt advised by Motorholme of the change of pick up location until I received email. Would have appreciated a call to have explained this in person however the revised location of pick up worked to our favour so that was helpful in the end.
Challenges No issues with driving the motorholme, handover etc. all very good and the owner was very helpful.
We did have an issue with a safety pin breaking on the steps (owner is aware of this and looking into). Only challenge was that there was no manual way of retracting steps however we managed to tie the steps up okay to return to the owner. The owner was aware of this.
Improvement Suggestions Maybe to highlight actions points a hirer has to do during the process. Sometimes the emails were very long re. inclusion of all the details that the actions points didnt quite stand out. Also it would have been good to have received a call to confirm the change of pick-up location and change of van to explain to us about this. Other than that was very straightforward and all went well.
Name Cris Lane REF: #12020 Date: Jun 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 8 Overall Experience 9 Average 9.4
Nights 5 Expectations met? YES Travelled To UK
Why chose MotorHolme Ease of ordering
near instant quotation
website very good
Comments: The motor home was better than we expected and everyone enjoyed it immensley
Challenges Getting used to driving a large vehicle.
It actually was very easy and quick to adapt to and an enjoyable drive.
Improvement Suggestions The biggest problem we had was filling the water tank, maybe a better hose and /or a funnel in the motorhome would have helped, as it was we had to make a funnel out of bits and pieces to be able to fill the tank.
Name Micehelle Crow REF: #10328 Date: Jun 2010
Vehicle Cleanliness 10 Vehicle condition 9 Handover Instruction 9
Value for money 10 Overall Experience 9 Average 9.4
Nights 5 Expectations met? YES Travelled To UK
Why chose MotorHolme Google Search Engine Hit.
Speed.
Availability for Glastonbury.
Comments: No awning. No TV/DVD as expected.

Was disappointed to have original motorhome booking cancelled at last minute as had been paid for and booked since last October, however it was handled very quickly and efficiently to rectify the situation.
Challenges Getting used to driving a large vehicle.
It actually was very easy and quick to adapt to and an enjoyable drive.
Improvement Suggestions I think correct information on the website to correspond with the actual motorhome specification.
Name Emma Gurney REF: #13348 Date: Jun 2010
Vehicle Cleanliness 10 Vehicle condition 10 Handover Instruction 10
Value for money 7 Overall Experience 8 Average 9
Nights 5 Expectations met? YES Travelled To UK
Why chose MotorHolme 1. Because of the choice of motorhomes
2. Because of local pick-up
3.good website
Comments: As mentioned the motor home was lovely and clean, comfortable and easy to drive. The owners of the motor home were very helpful and friendly. I do however think that it is an expensive way to holiday in England especially in the high months. Our motor home was 7 berth but comfortable with 4 in it. If you had 7 people I dont know how anyone would be able to move.  Overall we were happy with the experience.
Challenges None
Improvement Suggestions