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Motorhome Reviews UK

"Don't risk your next motorhome holiday with any Tom, Dick or Harry - find out what others have to say before you make a booking!"

At the end of every hire, we ask you to rate our service and grade your holiday. Here's our customer's feedback about their hire experience (For each key area, we ask you to rate the quality of the experience between 1 - 10).

Name	Margaret Marsh	REF:	#16637	Date:	January 2012
Vehicle Cleanliness	10	Vehicle condition	9	Handover Instruction	10
Value for money	4	Overall Experience	9	Average	8.4
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Couldn't seem to find vehicles to hire privately
Comments:	Easy to drive Good campsites available Cooking facilities good Comfortable bed
Challenges	Getting used to small living space as we are tall
Improvement Suggestions	Your service was very good but overall this was an expensive experiment with hire fees, campsites and diesel.

Name	Tom Sanderson	REF:	#17546	Date:	December 2011
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	9
Value for money	8	Overall Experience	10	Average	9.4
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Best choice of vehicles Convenient Locations Competitive Prices
Comments:	Handover - John was excellent The vehicle was exactly what i wanted
Challenges	None
Improvement Suggestions

Name	John Mitchell	REF:	#16435	Date:	November 2011
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	10	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Price Availability close to Airport Customer Service
Comments:	Ease of pick up..Friendly people..Van in excellent conidition..Great Instructions..Any problem solved immediately
Challenges	Disembarking off ferry into Calais with 130 KLM speed limit on the wrong side of the road
Improvement Suggestions	All vehicles should have spare tyre as well as repair kit

Name	Mary Melhem	REF:	#15844	Date:	October 2011
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	7	Overall Experience	9	Average	9.2
Nights	183	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Great interaction with Karen Friendly and Helpful
Comments:	Motorhome in very good condition, Back up very good, Staff extremely friendly and approachable. Helpful too. Its good to deal with
Challenges	Getting copies of Green Card
Improvement Suggestions

Name	Lynn Geen	REF:	#17205	Date:	August 2011
Vehicle Cleanliness	5	Vehicle condition	5	Handover Instruction	8
Value for money	7	Overall Experience	7	Average	6.4
Nights	8	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	The motorhome was the right size and looked good from the video Felt safer booking with a company Liked being able to leave my own car on pick up
Comments:	I was satisfied with the handling and mileage I got out of the vehicle and being able to move around. Felt it was a little cramped inside, perhaps should have gone with a larger model.
Challenges	Initally trying to find reverse! did not relise that you had to lift the handle part - should have been told about that. Negotiating the vehicle down what seemed narrow lanes/roads, getting used to the size. Having a blind spot behind the vehicle and having to get someone to guide me backwards at times.
Improvement Suggestions	If there are faults with the vehicle, then make me aware of them before collection.

Name	Rebecca Notley	REF:	#15871	Date:	August 2011
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	The search for the right motorhome is done for you based on your criteria All Insurance is taken care of for you All administration work is taken care of for you
Comments:	5 People could sleep in total privacy of the motorhome Spacious and good storage facilities Diesel and Water was full on handover.
Challenges	None, which was great
Improvement Suggestions

Name	Vince Del Vecchio	REF:	#15237	Date:	July 2011
Vehicle Cleanliness	8	Vehicle condition	8	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	9.4
Nights	18	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Ease of hiring. Kept well informed Value for money.
Comments:	A very well equipped motorhome & comfortable bed. Could have maybe had been a little better internally.
Challenges	No real challenges, the motorhome drove & handled beautifully
Improvement Suggestions	None that we can think of.

Name	Darren Wright	REF:	#17244	Date:	July 2011
Vehicle Cleanliness	8	Vehicle condition	8	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	9.4
Nights	18	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Let Down by Sundrive Cost Availability
Comments:	We enjoyed the absolute freedom that it gave us.
Challenges	Getting the motorhome level as we did not have any ramps.
Improvement Suggestions	More flexibility on the collection and pick up times with the insurance maybe an overlap time could be arranged with a small fee.

Name	Steve Carter	REF:	#15742	Date:	Aug 2011
Vehicle Cleanliness	10	Vehicle condition	8	Handover Instruction	10
Value for money	8	Overall Experience	9	Average	9
Nights	10	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme
Comments:	Overall though, it was brilliant. Very enjoyable indeed. Owners were very friendly, handover instructions very clear and motorholme was VERY clean. Also provided cleaning products etc, which was very nice. Lovely campervan and we had a great holiday.
Challenges
Improvement Suggestions	Excess of £1250. I think in future you should point this out at time of sale, with the £10 a day you can pay to reduce it.

Name	Kevin Jones	REF:	#16757	Date:	Aug 2011
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	10	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	The cost of the motorhome for the period of hire The quick response to all my correspondence from the 1st time i made an enquiry The location of pickup was ideal for our itinerary
Comments:	We were able to travel to each location, not worrying about accommodation along the way and be able to cook our own food when needed.
Challenges	Navigation through some towns in Wales as our Satellite Navigation didn't always take us on a route appropriate for a motorhome to travel along.
Improvement Suggestions	Service was spot on from start to finish.

Name	Helen Humphrey	REF:	#15801	Date:	July 2011
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	10	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Customer service was excellent They found me a van and really worked hard to get the right one. It was easy and straightforward
Comments:	It was lots of fun. The only problem was that we couldn't get the hot water to work
Challenges	Driving it - Big!!
Improvement Suggestions

Name	Sian Perry	REF:	#16430	Date:	Aug 2011
Vehicle Cleanliness	10	Vehicle condition	9	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	9.8
Nights	10	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Recommended by motorhome sales person locally.
Comments:	The Couple lending the motorhome were very professional and helpful..and willing to be contacted at any time.
Challenges	This one was left hand drive which made UK dirivng slightly more challenging
Improvement Suggestions

Name	Andrew Parr	REF:	#15870	Date:	Aug 2011
Vehicle Cleanliness	10	Vehicle condition	8	Handover Instruction	9
Value for money	8	Overall Experience	8	Average	8.6
Nights	15	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Best option from websites I visited. Most comvenient pick up and drop off options. Fair price.
Comments:	We had a great trip. Campsites were better than we expected; siteseeing and history was great; weather could have been better! Using a motorhome rather than renting car, eating in restaurants and staying in B&Bs or hotels gave us greater freedom and overall saved us $$.
Challenges	Rain and no awning on the motorhome.
Improvement Suggestions	An open sided cover attached to the vehicle would have been an excellent addition.

Name	Paul Antrobus	REF:	#16731	Date:	Aug 2011
Vehicle Cleanliness	8	Vehicle condition	6	Handover Instruction	9
Value for money	8	Overall Experience	8	Average	7.8
Nights	10	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	First company to respond to my e-mail enquiry with a vehicle near the location I wanted. Selection of motorhomes was good.
Comments:	Overall it was a good experience. The motorhome was a good size and comfortable - the height allowed great sight-seeing. Driving was really easy - the engine was excellent and went very well.
Challenges	1. The main cabin door catch was inoperative from the inside, a part was ordered, but only arrived at the end of the trip. I made a side trip to collect the part near Birmingham, and paid GBP20 extra in toll fees which I did not plan on. 2. The catches on a number of the storage lockers were very weak/ missing or damaged
Improvement Suggestions	John was great, although very pushed for time. One of my greatest disappointments was the fact that the base had moved from near Hamilton up to Kelty In the end it all worked out just fine, but if I'd known would have planned flight tickets back from Edinburgh instead of Glasgow.

Name	Mr & Mrs Mulcahy	REF:	#17503	Date:	Aug 2011
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	A good price close to home. Helpful and ease of booking a motorhome.
Comments:	We had never hired a 3 berth before but it was perfect plenty of room and easy to handle
Challenges	We had never used the bathroom before but did this time and it was perfect
Improvement Suggestions	Nothing you were just great ..Ian was so friendly and helpful it was a perfect holiday thank you.

Name	Werner Ulpmer	REF:	#17349	Date:	July 2011
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Ann gave us a perfect instruction; we could spend our holiday exactly the way we wanted to.
Comments:	Very good was to have a International Speaking Staff (Sophie), which was additionally very friendly and helpful.
Challenges	The Scottish streets (sometimes narrow)
Improvement Suggestions	We would surely hire a motorhome of your company again, but would be very pleased, if you improved your communication

Name	Keith Malcolm	REF:	#15354	Date:	May 2011
Vehicle Cleanliness	10	Vehicle condition	9	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	9.8
Nights	11	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme
Comments:	Web-site access and online booking, vehicles available met our need and prompt response from helpful staff.
Challenges	The flexibility to travel at our own pace, no need to pack/unpack every day and the ability to readily visit a range of locations.
Improvement Suggestions	Finding somewhere to park in larger towns - in particular, many park-n-ride and car-parks have height barriers that prevent motor-home access.

Name	Tony Field	REF:	#15226	Date:	Feb 2011
Vehicle Cleanliness	10	Vehicle condition	9	Handover Instruction	8
Value for money	8	Overall Experience	9	Average	9
Nights	11	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Range of choices of available vehicles. Hence the chance to find a locally located vehicle. Service.
Comments:	Great van, very well equipped. Not too far from home. Nice owners.
Challenges	Trying not to break anything in the Motorhome. Worry about significant damage or staining to carpets, matresses, seats.
Improvement Suggestions	Levelling Blocks supplied with the motorhome

Name	Mark Taylor	REF:	#14743	Date:	Oct 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	8	Overall Experience	9	Average	9.4
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Wide choice of vehicle Nationwide availability Cost competitive
Comments:	Provided great flexibility, easy to drive, and easy to operate. Only downside was not listening to Alison and we should have hired a slightly larger van. Excellent handover meeting with Bobby,the owner.
Challenges	Driving it down some very narrow roads
Improvement Suggestions

Name	Nicola Davies	REF:	#15000	Date:	Oct 2010
Vehicle Cleanliness	10	Vehicle condition	8	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	9.6
Nights	11	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	close to where we lived to pick up. could always get hold of someone to speak to. very helpful on the email.
Comments:	all the kids loved it, we explored places we couldn't have otherwise.
Challenges	living in a confined space with 4 children!
Improvement Suggestions

Name	Clive Holroyd	REF:	#14717	Date:	Oct 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	8	Overall Experience	9	Average	9.4
Nights	5	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Impressive website Helpful staff Good choice of vehicles
Comments:	It met our expectations for the convenience and enjoyment of having our 'home' with us at all times.
Challenges	Manouevering/parking such a large vehicle in tight public places.
Improvement Suggestions	It was frustrating to see so many suitable vehicles advertised, which turned out not to be available for whatever reason, despite this being a quiet time of the year.

Name	Margaret Lester	REF:	#14339	Date:	Sep 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	30	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	1, Good website 2, Friendly competent telephone communication 3, Prompt email communication
Comments:	The owner of the Motor-home Martin Chenery was extremely helpful throughout our whole trip to England this helped make our Motor-home experience a holiday to remember thank-you once again Martin.
Challenges	Parting from the Motor-home at the end of our holiday.
Improvement Suggestions

Name	Tom Callow	REF:	#12943	Date:	Aug 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	11	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	It was the only place that we could hire a motorhome from different places in UK. Easy to see what the motorhomes were like at each location on your internet site. Easy to organise from Australia
Comments:	Having travelled in larger motorhomes before, we were very impressed with the facilities in such a small motorhome. We found it easy to live in for the time we hired it. The owners were very obliging in every way.
Challenges	Didn't have any challenges
Improvement Suggestions

Name	Trevor Norman	REF:	#12454	Date:	Sep 2010
Vehicle Cleanliness	10	Vehicle condition	9	Handover Instruction	10
Value for money	9	Overall Experience	9	Average	9.4
Nights	17	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	First site on the Internet. Had camper van in Bristol. Convenience.
Comments:	Freedom to tour Scotland and stay where and when we wanted to.
Challenges	Getting used to the size of the van.
Improvement Suggestions	Nothing.

Name	Graham Rolph	REF:	#14758	Date:	Sep 2010
Vehicle Cleanliness	9	Vehicle condition	10	Handover Instruction	8
Value for money	9	Overall Experience	9	Average	9
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	style and size of vehicle convenience of location availibility at required time
Comments:	vehicle was fitted with numerous extras, all of which added to the ease and convenience of use of the motorhome. owners were very friendly and flexible with handover and return. Vehicle did lack written instructions as to how to use and what switches were for, however as this was only the owners second hire it is understandable that operation manuals have not yet been compiled.
Challenges	finding large enough parking spaces in towns and villages.
Improvement Suggestions	we found your service to be first class

Name	Dominic Woodley	REF:	#14694	Date:	Sep 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	9	Overall Experience	10	Average	9.8
Nights	6	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	availability, professional staff / assistance and camper pick up location
Comments:	freedom of the open road.... the campervan provided the accommodation we required.
Challenges	the campervan was brilliant, the only challenge was managing the resources: diesel, battery, gas and lpg and also the water fresh and waste!!
Improvement Suggestions

Name	Grahame Shorrocks	REF:	#14643	Date:	Sep 2010
Vehicle Cleanliness	10	Vehicle condition	9	Handover Instruction	10
Value for money	7	Overall Experience	9	Average	9
Nights	12	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	last minute vacation so what was available
Comments:	good size for a couple
Challenges	none
Improvement Suggestions

Name	Colm Nugent	REF:	#13656	Date:	Aug 2010
Vehicle Cleanliness	9	Vehicle condition	9	Handover Instruction	10
Value for money	8	Overall Experience	9	Average	9
Nights	14	Expectations met?	YES	Travelled To	EU
Why chose MotorHolme	1. Had the van in the place I wanted to collect 2. All insurance and monies paid via a third party and not the owner 3. Owners van's are likley to be better kept and equipped that rental vans
Comments:	Nice people to deal with at MotorHolme and especially the owners
Challenges	Manouvering a large vehicle on small Irish rural roads.
Improvement Suggestions	Nothing that I can think of.

Name	Dianne Borchert	REF:	#13057	Date:	July 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	21	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	1. alot of vehicles available in one spot 2. sheena sent emails and called after initial contact so it was just easier to speak with her. 3. the type of vehicle i was looking for was available at the time i needed it
Comments:	ease of travel
Challenges	navigating the various roads different road signs than used to narrow streets and low bridges confines space sometimes challenging
Improvement Suggestions

Name	Gavin Cerff	REF:	#13449	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	8	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Found the site on the internet.
Comments:	It was our first time in a motorhome and an absolutely fantastic experience. The kids were happy as they had a lot of space and happy kids result in happy parents. It would have been nice to have a table and chairs as part of the rental.
Challenges	The size was a bit intimidating from the outside, but once in the driver's seat, not a problem at all. Remembering to drive on the right side of the road in Europe and the
Improvement Suggestions	Overall nothing to complain about.

Name	Aileen Graham	REF:	#13389	Date:	Aug 2010
Vehicle Cleanliness	10	Vehicle condition	7	Handover Instruction	10
Value for money	9	Overall Experience	9	Average	9
Nights	20	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	easily found on internet. helpful. efficient.
Comments:	convenient for getting around & comfortable. bad points-couldn't get hot water to work.
Challenges	passing places & sheep on roads while driving in the dark, headlights not bright enough.
Improvement Suggestions

Name	Gary Povey	REF:	#14246	Date:	Aug 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	7	Overall Experience	10	Average	9.4
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	As it was our first time renting a motorhome, using a company rather than an individual felt more reassuring with regards to a professional service, insurance cover and advice.
Comments:	The holiday was brilliant and the motorhome was very comfortable. It was far superior than camping, especially if it was raining! It was a little expensive, as you could easily fly abroad for the same price, but all the same it was a wonderful experience, one we would definitely repeat, we did have a brand new motorhome so I would say overall it was worth the price paid.
Challenges	Holidaying in Cornwall, some roads were a little narrow. Although it was simple to up sticks and drive away, if you were on a site that was some distance from town centres parking could be a problem, but I suppose we could have booked some campsites nearer to town.
Improvement Suggestions	The particular motorhome we hired was well stocked with utensils, crockery etc but lacked a little bin. Otherwise it was perfect, everything was neatly packed and clean to use. The bed was super comfortable and it was easy to drive. We loved it and had a great holiday

Name	Matthew Brown	REF:	#13744	Date:	Aug 2010
Vehicle Cleanliness	10	Vehicle condition	9	Handover Instruction	8
Value for money	7	Overall Experience	9	Average	8.6
Nights	5	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme
Comments:	Excellent vehicle. Overall, it was a very positive experience.
Challenges	None, really.
Improvement Suggestions	Nothing. All good.

Name	Russell Hayley	REF:	#13642	Date:	Jul 2010
Vehicle Cleanliness	8	Vehicle condition	8	Handover Instruction	10
Value for money	8	Overall Experience	8	Average	8.4
Nights	5	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Good website Friendly phone manner Availability
Comments:	We loved the freedom and using the caravan, so did our 3 year old
Challenges	Finding a place to park if visiting a town, for example North Berwick is a nightmare to find parking, so busy and no room for campervans in small space carparks
Improvement Suggestions	The people we hired it from were not told that we had paid for sheets to be included so they were a bit rushed and did not give what we had paid for, also the pull out tables were not clean, although everything else was spotless.

Name	Justin Hewelt	REF:	#11679	Date:	Jul 2010
Vehicle Cleanliness	10	Vehicle condition	8	Handover Instruction	10
Value for money	9	Overall Experience	9	Average	9.2
Nights	6	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	First time hirer. Used your service as you had an appropriate vehicle located not too far from us and in our price-range.
Comments:	Tom did an excellent handover. The vehicle was ideal for us, drove well and offered good fuel economy.
Challenges	There are some niggles in terms of the velcro fastening of the rear seats that need to be addressed - otherwise passengers can easily be hurt should the vehicle have to break suddenly. Although not essential, some kind of 230 v AC from an invertor (via the leisure battery) would be useful to have when we hire in the future. Also the TV wasn't particularly sensitive or would benefit from more direct wiring as we could only receive grainy analogue TV and only a few digital channels. That said - watching TV was not the main purpose of our trip.
Improvement Suggestions	think that we would benefit from a clearer list of requirements in terms of documentation to complete the hire. I think we satisfied the documentary requirements, but some advance warning or reminder 30 days prior to hire on what we need to bring or what we should be sending to Motorholme directly would have streamlined / simplified the process. Overall the process worked well and we will certainly be in touch with you with regards to hiring a vehicle next year.

Name	Urquhart Etienne	REF:	#13068	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	6	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Ease of booking. Friendly and helpful staff,especially Sheena. Informative website.
Comments:	The experience was great and if you have kids it is a must. The convenience of travel, you only unpack once, you can pack up and leave early in the morning for your next destination while the kids are still sleeping. The kids could play games, built puzzle or draw pictures while we travel. Having a fridge onboard that worked on battery, gas or electricity. In all it is a great family experience.
Challenges	Finding parking
Improvement Suggestions	Your service is great. Keep it up. May be suggested routes and campsites. More feedback from the customers.

Name	Walter Iman	REF:	#13196	Date:	Jul 2010
Vehicle Cleanliness	9	Vehicle condition	8	Handover Instruction	9
Value for money	8	Overall Experience	8	Average	8.4
Nights	11	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	New experience Flexibility Reputation
Comments:	It was very much as I expected and I was pleased. The UK has so many great caravan parks that it was hard to pick where you wanted to stay. The star rating system was helpful and we were well accommodated.
Challenges	We did not charge the water system because we just used the facilities in the caravan parks. Seemed to be easier. Driving on the left side was not the challenge I thought but didn't expect standard transmission. However, adapted to everything in short order.
Improvement Suggestions	Yes, we would consider hiring again. I thought everything was handled very straightforwardly and efficiently.

Name	Karl Cleghorn	REF:	#13658	Date:	Jul 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	8	Overall Experience	9	Average	9.4
Nights	11	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Choice of vehicles Cost Flexibilty
Comments:	Our motor holme was in brillant condition. A 7 berth suited the 4 of us (and our 2 dogs).
Challenges	Collection - originally it was Filey, then Lincoln, then Ripon. We only wanted the Lincoln one.
Improvement Suggestions

Name	Damian Green (MP)	REF:	#11681	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	8	Overall Experience	10	Average	9.6
Nights	4	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Previous good service last year
Comments:	Very satisfied. The Glastonbury Festival is so much more civilised when you have your own home to return to.
Challenges	None
Improvement Suggestions

Name	Aileen Thoms	REF:	#13458	Date:	Jul 2010
Vehicle Cleanliness	9	Vehicle condition	9	Handover Instruction	9
Value for money	9	Overall Experience	9	Average	9
Nights	11	Expectations met?	YES	Travelled To	EU
Why chose MotorHolme	easily found, good reviews, Hire available in Scotland
Comments:	We had a wonderful holiday , having the motorhome was a great way to travel through the UK and northern europe, It was so easy - find a camp, pull up and put on the kettle!
Challenges	The only difficulty was our son is 6t 3
Improvement Suggestions	Offering an outdoor setting with the package would be good. We only thought about it when we pulled up at our first camp and wanted to sit out - no chairs or table !!

Name	Ann Brunott	REF:	#12781	Date:	Jul 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	5	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	The ease of hiring the vehicle.
Comments:	The ease of travelling where and when we wanted to. Stopping at different places to be able to have a cuppa, or lunch.
Challenges	Only had one challenge at the start of the holiday - with the gas. Once sorted out, everything went well.
Improvement Suggestions	Only thing was we didn't have anyone contact us earlier when we had difficulties at start of holiday.

Name	Harvey Smith	REF:	#13199	Date:	Jul 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	9	Overall Experience	10	Average	9.8
Nights	12	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Easily found on internet. Had vans available during Glastonbury. Looked reasonable
Comments:	The van was better than expected, very clean and well presented. The handover from Stuart was very professional covering all details required but not dwelling on any aspects either.
Challenges	Getting the van down narrow lanes in Wales. No the whole very good to drive.
Improvement Suggestions	I can't think of anything else that could have been done to have improved our experience with the Motorhome.

Name	Vicky Hunt	REF:	#11750	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	9	Overall Experience	9	Average	9.4
Nights	6	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Availability Online searching Good t's and c's
Comments:	Smooth process, however in advance of booking wasnt advised by Motorholme of the change of pick up location until I received email. Would have appreciated a call to have explained this in person however the revised location of pick up worked to our favour so that was helpful in the end.
Challenges	No issues with driving the motorholme, handover etc. all very good and the owner was very helpful. We did have an issue with a safety pin breaking on the steps (owner is aware of this and looking into). Only challenge was that there was no manual way of retracting steps however we managed to tie the steps up okay to return to the owner. The owner was aware of this.
Improvement Suggestions	Maybe to highlight actions points a hirer has to do during the process. Sometimes the emails were very long re. inclusion of all the details that the actions points didnt quite stand out. Also it would have been good to have received a call to confirm the change of pick-up location and change of van to explain to us about this. Other than that was very straightforward and all went well.

Name	Cris Lane	REF:	#12020	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	8	Overall Experience	9	Average	9.4
Nights	5	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Ease of ordering near instant quotation website very good
Comments:	The motor home was better than we expected and everyone enjoyed it immensley
Challenges	Getting used to driving a large vehicle. It actually was very easy and quick to adapt to and an enjoyable drive.
Improvement Suggestions	The biggest problem we had was filling the water tank, maybe a better hose and /or a funnel in the motorhome would have helped, as it was we had to make a funnel out of bits and pieces to be able to fill the tank.

Name	Micehelle Crow	REF:	#10328	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	9	Handover Instruction	9
Value for money	10	Overall Experience	9	Average	9.4
Nights	5	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Google Search Engine Hit. Speed. Availability for Glastonbury.
Comments:	No awning. No TV/DVD as expected. Was disappointed to have original motorhome booking cancelled at last minute as had been paid for and booked since last October, however it was handled very quickly and efficiently to rectify the situation.
Challenges	Getting used to driving a large vehicle. It actually was very easy and quick to adapt to and an enjoyable drive.
Improvement Suggestions	I think correct information on the website to correspond with the actual motorhome specification.

Name	Emma Gurney	REF:	#13348	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	7	Overall Experience	8	Average	9
Nights	5	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	1. Because of the choice of motorhomes 2. Because of local pick-up 3.good website
Comments:	As mentioned the motor home was lovely and clean, comfortable and easy to drive. The owners of the motor home were very helpful and friendly. I do however think that it is an expensive way to holiday in England especially in the high months. Our motor home was 7 berth but comfortable with 4 in it. If you had 7 people I dont know how anyone would be able to move. Overall we were happy with the experience.
Challenges	None
Improvement Suggestions	I would hire again but perhaps not in the high season due to the costing.

Name	Mike Russell	REF:	#13022	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	recommended
Comments:	great motor home, very good handover and excellent holiday
Challenges	coming back
Improvement Suggestions	You could always lower the prices, apart from that difficult to think of anything

Name	Wesley Orvis	REF:	#13489	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	9
Value for money	10	Overall Experience	10	Average	9.8
Nights	6	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme
Comments:	ABSOLUTLEY LOVED THE FREEDOM OF TRAVELLING ANYWHERE AND SLEEPING ANYWHERE,MADE IT TO ALL MY FAVOURITE PLACES I HAVE ONLY READ ABOUT IN BOOKS AND WAKING UP SOMEWHERE DIFFERENT EVERY MORNING IS AMAZING. THE HIGHLANDS OF SCOTLAND ARE BEAUTIFUL AND HAD NO PROBLEMS WHAT SO EVER WITH THE COMPANY OR THE MOTORHOME.
Challenges	DOING 25K WALKS UP MOUNTAINS OVER 3000FT
Improvement Suggestions	MAYBE BE JUST A BIT MORE INFORMATION ABOUT THE WORKINGS OF THE MOTORHOME BEFORE WE SET OFF AS WE WHERE COMPLETELEY NEW TO MOTORHOMING AND WHERE EXPLAINED THINGS LIKE WE SHOULD ALREADY KNOW THESE THINGS.

Name	Michael Brady	REF:	#13478	Date:	Jun 2010
Vehicle Cleanliness	10	Vehicle condition	9	Handover Instruction	10
Value for money	8	Overall Experience	9	Average	9.2
Nights	9	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme
Comments:	Very comfortable bed. Nice shower even for someone my size
Challenges
Improvement Suggestions

Name	Michaela Scharr	REF:	#12494	Date:	May 2010
Vehicle Cleanliness	9	Vehicle condition	8	Handover Instruction	10
Value for money	9	Overall Experience	9	Average	9
Nights	8	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	From Stansted Right size Price o.k.
Comments:	The owner offered a lot of special stuff like a toster, an extension cord, etc...
Challenges	narrow roads in Cornwall
Improvement Suggestions	Clearer instructions before hiring

Name	Charlotte Konyha	REF:	#9796	Date:	May 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	17	Expectations met?	YES	Travelled To	EU
Why chose MotorHolme	1) Easy to locate a motorhome 2) Motorhome deal with everything for you 3) Good reviews
Comments:	Had an amazing time, and everything was really easy from booking to handover to handing back.
Challenges	None
Improvement Suggestions

Name	Stephanie Lowe	REF:	#12572	Date:	May 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	8
Value for money	9	Overall Experience	9	Average	9.2
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Main reason was that the motorhomes are not just in cities or large towns, we could pick one up just 30 odd miles from our base. That was our main and only reason
Comments:	Our motorhome was immaculate. The lov ely couple that
Challenges	No vast challenges, we loved Scotland, we had to refrain after a while saying
Improvement Suggestions	No major problems......your emails kept going into my spam.....no ones fault, just one of those things. My husband still trying to retrieve an over payment. BUT Alison and Lynne have been very nice to deal with, professional but friendly, business like but not bruscue.I think your service is very good.

Name	Martin Nicholls	REF:	#11969	Date:	May 2010
Vehicle Cleanliness	9	Vehicle condition	9	Handover Instruction	10
Value for money	9	Overall Experience	9	Average	9.2
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	LOCAL AVAILABILTY OF MOTORHOME IF MOTOR BECOMES UNAVAILABLE FOR ANT REASON YOU GURANTEE ANOTHER VEHICLE SIMPLE PREOCEDURE
Comments:	VEHICLE HAD ALL YOU COULD ASK FOR REGARDS FACILITIES ON IT EASY TO COLLECT AND RETURN VEHICLE WITH NO FUSS AND AT CONVENIENT TIME
Challenges	FITTING 4 OF US INTO THE VEHICLE!
Improvement Suggestions	THIS VEHICLE WAS NOT OUR FIRST SELECTED VEHICLE. THE FIRST ONE WAS ONLY FOUND TO BE NOT AVAILABLE. I SUGGEST MORE CONTACT WITH THE OWNERS IS REQUIRED IN THESE INSTANCES.

Name	Dennis Vogelsang	REF:	#12670	Date:	May 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	9	Overall Experience	10	Average	9.8
Nights	8	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	it was the best quote (cheapest price) good and personal contact
Comments:	It was a nice car which was completely clean and big enough for four persons. The owner gave us a good instruction to all the facilities and answered all of our questions. furthermore, we could phone him if have had problems
Challenges
Improvement Suggestions

Name	Peter Farmer	REF:	#13151	Date:	May 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	9
Value for money	9	Overall Experience	10	Average	9.6
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	1. It seemed like a great idea making use of a vehicle that would be otherwise rotting on the drive. 2. I received a positive response from my initial enquiry. 3. We were let down at last minute by a commercial hire company. Motorholme saved the day.
Comments:	Everything went to plan and was better than expected. This was the first time that we had hired a Motorhome and we did not know what to expect. We had a lovely time and did not want to return it.
Challenges	Took a little time to get used to size of vehicle but as I drive a van for work it did not take long. Parking was not too difficult as it was quiet in the Lake District at this time of year. Meeting other traffic coming from the opposite direction in narrow lanes would be a nightmare in main holiday season I think.
Improvement Suggestions	I did find the website confusing ie where it listed available units did not seem to work for me. After searching all the units and emailing Sophie with what I thought was a suitable one she came back immediately to say it was available. I did find the switches for the electrics and gas were a little confusing. I would think an idiots guide to the various in home services would be a help say on an A4 sheet laminated.All the appliance manuals were kept in the van so that was a help.

Name	Steve Van den Heever	REF:	#13087	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	8	Overall Experience	9	Average	9.4
Nights	13	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Immediate and friendly response in finding a vehicle at short notice ahead of the Easter weekend. Found through Internet search.
Comments:	Very satisfied with the responsiveness in providing a private vehicle through Trevor Songhurst, the ease of booking / payment/ approval (had a competitor cancel last minute on delivery due to insurance issue with international drivers license)New vehicle, fully kitted that exactly met our requirements.
Challenges	Very few. Vehicle got stuck in wet mud/grass site in UK - maybe some form of runners to park on ?
Improvement Suggestions	Nil

Name	Mark Fountain	REF:	#13189	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	8
Value for money	8	Overall Experience	9	Average	9
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	easy of booking choice of motorhome location for collection
Comments:	every thing as required
Challenges	none
Improvement Suggestions

Name	Frederic Laheurte	REF:	#13155	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	4	Expectations met?	YES	Travelled To	EU
Why chose MotorHolme
Comments:	Satisfied
Challenges	To find a place to park.
Improvement Suggestions	A guide of sites accepting campers would be great or some leaflets of the region tourism sites. The cherry on the cake.

Name	Tim Daniel	REF:	#12062	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	4	Expectations met?	YES	Travelled To	EU
Why chose MotorHolme	1. looked on the internet in austraila 2. out of all of the ones we looked at they had the best service 3. they had the best costomer service and were very helpfull
Comments:	Holiday Comments: we were very satisfied with the motor home and all the proceders in picking it up. mike was very good to deal with and so was lyn at the office. it was a very enjoyable experience and when we in the uk again we will defently do it again.
Challenges	driving on your narrow roads.
Improvement Suggestions	there is nothing you could do to improve the service we recived we were totally satified

Name	Kevin Green	REF:	#13185	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	9	Overall Experience	9	Average	9.6
Nights	6	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Thinking of buy to let scheme for myself Easy to use website Value
Comments:
Challenges
Improvement Suggestions

Name	Jon Goodege	REF:	#12968	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	10	Average	10
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Swift response Swift price quote Great first impression and comfort when communicating over the phone.
Comments:	The vehicle is a basic standard vehicle however relatively new, everything worked, the introduction and physical demonstration prior to collecting the motorhome was simply first class.
Challenges	Getting my TOMTOM to not take me down narrow routes.
Improvement Suggestions	I have conducted research on the internet and sent numerous emails, and had no repsonse. You guys were simply awesome and efficient, when you buy you buy people - and you guys were simply superb

Name	David Waghome	REF:	#12053	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	9
Value for money	9	Overall Experience	9	Average	9.4
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Professional Attentive Advice
Comments:	Motorhome UK should be affiliated to Caravan Club to get discounts.
Challenges	first experience so careful driving
Improvement Suggestions	As above regarding your recommended sites.

Name	Stephen Black	REF:	#12071	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	8	Overall Experience	8	Average	9.2
Nights	7	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	competitive sheena was friendly on the phone we got what we wanted
Comments:	we were really satisfied that we did what we wanted to do
Challenges	following the route we had planned
Improvement Suggestions	not for the insurance excess rate

Name	Karl Rittmann	REF:	#12068	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	6	Overall Experience	6	Average	8.4
Nights	9	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	1. Online booking via internet available 2. Only provider of motorhomes in Aberdeen (as far as we knew) 3. -
Comments:	We had a breakdown with the first motorhome caused by the central computer. We appreciate very much the assitance of both owners of the motorhomes, George Robertson and Keith Leisk.
Challenges	the owner George Robertson reacted promptly and rescued us.
Improvement Suggestions	Better communication and assistance, especially in the case of emergency

Name	Donald McGillivray	REF:	#12797	Date:	April 2010
Vehicle Cleanliness	10	Vehicle condition	7	Handover Instruction	9
Value for money	8	Overall Experience	8	Average	8.4
Nights	8	Expectations met?	NO	Travelled To	UK
Why chose MotorHolme	large family (5 kids) lots of stop offs on holiday, reducing accommodation cost and inconvenience of 'decamping' fun - something different
Comments:	TV didnt really work and no DVD player. water supply was very intermittent, and we gave up in the end.
Challenges	over-expectation on our part - kids struggled to get to terms with the experience, difficult to amuse / provide for on long journeys and struggled to make use of economically (eg to eat in).
Improvement Suggestions	perhaps - though maybe this isnt for us!

Name	Jock Munro	REF:	#12850	Date:	April 2010
Vehicle Cleanliness	9	Vehicle condition	9	Handover Instruction	10
Value for money	8	Overall Experience	9	Average	9
Nights	8	Expectations met?	YES	Travelled To	UK
Why chose MotorHolme	Dates of pick up and drop-off, some other sites were Fri to Fri only. Need to find the van that suits your family, and hopefully close to your residence.This may be an advantage or a disadvantage with your service depending on availability.
Comments:	The flexibilty to travel at leasure where wanting to was great. We had a new van very comfortable so fortunatly was in good working order. The people we rented off were excellent....Our travelling companions had a slightly older van wich had some minor issues, one of which delayed us moving as planned at one stop. It would be dissapointing if they lost bond for general wear and tear items which are common place for older fatiged plastic/handles etc for instance. For this reson I would not use an older van thru this service as the vans are personally owned and the response is dependent on that particular personality.
Challenges	Unfortunatly the initial van hired was not avaialble and we had to pick up another van 2hrs drive away. On the flip side this may have been a newer van.
Improvement Suggestions	I believe the service was fine

Name	Siobhan Whelan	REF:	#12217	Date:	March 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	10	Overall Experience	9	Average	9.8
Nights	4	Expectations met?	YES	Travelled To	EU
Why chose MotorHolme	BEST WEB SITE GREAT CUSTOMER SERVICE ON THE PHONE EASE OF HIRE
Comments:	PICK UP WAS SEAMLESS .EASE OF DRIVING AND PARKING GREAT,BUT THE 3RD BED WAS A HASSEL.
Challenges	SLEEPING ARRANGEMENTS FOR 3RD PERSON
Improvement Suggestions

Name	Frazer McDonald	REF:	#12571	Date:	Mar 2010
Vehicle Cleanliness	10	Vehicle condition	10	Handover Instruction	10
Value for money	7	Overall Experience	9	Average	9.2
Nights	6	Expectations met?	YES	Travelled To	YES
Why chose MotorHolme	Good price Extremely local owner making the pick up very convenient Good service when making initial enquiry
Comments:	The ease and efficiency of the whole process.
Challenges	A steep learning curve for a novice like myself but the handover was superb. Getting to grips with the process of booking sites and some of the terminology used but all these were easily overcome.
Improvement Suggestions	I had difficulty locating a fax machine required during the booking process. Not many exist in this day and age. I eventually managed to hunt one down but would suggest this requirement be reviewed/replaced with something online/postal.