Post Hire Charges Schedule

On completion of your hire, the vehicle will be inspected and the following post hire charges and fees may apply:

All post hire charges are deducted either from the hire deposit or charged to the credit/debit card details held on the Cardholder Authorisation Form.

Vehicle Inventory, Fuel & Meter charges: 

(At the commencement of the hire, the meter readings and fuel levels will be recorded for acknowledgement by hirer on the Pre-Hire Vehicle Checklist)

1) Collection & Return time. The collection & return time is shown on your Hire Rental Agreement. Please collect after the collection time and return before return time shown. Late returns are charged a minimum fee of £75.00 for any vehicle returned 60 minutes after the notified return time. An earlier collection time may be possible subject to availability.

2) Diesel fuel levels: The diesel fuel level is recorded at the start of the hire. Upon return, the diesel fuel level is measured again. The vehicle is required to be returned with same level as at point of collection. Any Diesel shortfall is charged at £2.00 per litre plus a £45.00 refuelling charge applies. There is no refund if the vehicle is returned with excess fuel.

3) Waste water tank. The waste tank will be empty upon collection. The waste water tank should be returned empty and disposed of responsibly. If the waste water tank is not returned empty a £75.00 charge applies.

4) Toilet Cassette. The toilet cassette will be empty on collection. The cassette should be returned empty and disposed of responsibly.  If the toilet cassette is not empty upon return a £100.00 charge applies. NOTE: The toilet cassette cannot be emptied at the depot.

5) Cleaning, Bedding, Food and Refuse Disposal. Unless an Express Return has been ordered and paid for, the hirer must clean to the same standard as collected, remove and responsibly dispose of all personal bedding, waste food and refuse before the motorhome is returned. Any motorhome returned requiring cleaning, or with any waste will incur a Cleaning, Bedding, Food and Refuse disposal fee of  45.00.

6) Excess mileage: Unless previously agreed and paid for, the vehicle hire charge includes 100 miles per day of inclusive mileage, for each day or part thereof of the hire period. Excess mileage (opening mileage - inclusive mileage - closing mileage) is charged at  0.90p per additional mile.

7) Propane Gas: All gas must be pre-ordered and paid for unless included in your hire package. Unused gas will not be refunded. Gas is supplied in 6kg and 13kg propane gas bottles, fitted in the gas locker of the motorhome. The gas bottles must always be returned, in the same condition as supplied. A  75 charge will be made to damaged or lost gas bottles. Gas is supplied on a pre-order basis only and a gas bottle must be fitted at all times. The cost of gas is additional to your hire cost.

8) Speeding. The vehicle is fitted with a GPS tracking alert that will notify any speeds reached in excess of 75 mph. The vehicle is not designed to exceed 70mph. For passenger & vehicle safety, each alert will incur a fine of  75.00 each.

9) Valet cleaning fee. If the vehicle is returned in a poor overall state of cleanliness requiring an additional level of cleaning, a valet cleaning charge of  75.00 will apply.

10) Tyre compressor kit: The vehicle is supplied with a tyre compressor kit. If the kit is not present upon return of the vehicle a  99.00 replacement fee will apply.

11) Kitchen Inventory Items: Kitchen utensils, cutlery, crockery, pots & pans are itemised on return. For each missing item, a  3.00 replacement fee applies.

12) AdBlue is a chemical that helps reduce the harmful emissions produced by diesel engines to break NOx in exhaust gases down into harmless elements before it's expelled. The AdBlue chemical can be purchased at most garages. The AdBlue tank is measured prior to the hire and must be refilled upon return. Failure to refill the AdBlue tank to the original level may incur a fixed Adblue refill charge of  24.

13) Oil levels & screenwash. Additional oil and or screenwash can be purchased at most garages. The screenwash and oil levels are measured prior to the hire and must be refilled upon return. Failure to refill the engine oil or screenwash tank to the original level may incur a fixed Oil/Screenwash refill charge of  24.


Damages not covered by the optional Collision Damage Waiver:

1) Tyre damage.
2) Wheel damage.
3) Wheel arches & Rear bumpers.
4) Wing mirror (glass).
5) Windscreen damage.

Damages NOT covered by optional Collision Damage Waiver (CDW):

The damages below are non-insurable and are NOT included in the optional CDW cover.  NOTE: If new damages are found during the post hire inspection, the charge(s) may be deducted from the security bond paid or charged to the credit/debit card details supplied on the Cardholder Authoristion Form.

At commencement of the hire, any pre-existing exterior and interior damages will be recorded for acknowledgement by hirer on the Pre-Hire Vehicle Checklist

1) Awning, over-head and Habitation Door and Step Damage. Any damages found to the awning canopy, awning cover, awning brackets, habitation step or any part of the vehicle over-head section, is not covered by CDW cover.

2) Wing mirror (casing). Damage to the wing mirror casing, incurs a replacement fee of £349.00.

3) Exterior running light. Exterior running light that are missing or damaged, incurs a replacement fee of £45.00 per running light.

4) Habitation windows damage. Cracked or damaged habitation windows, incurs a replacement fee of £349.00 per habitation window.

5) Habitation window (scratches). Scratched or scarred Habitation window, incurs a repair fee of £45.00 per window.

6) Habitation body marks (dints, scuffs & light scratches). Marks to the habitation body, incur repair fee of £45.00 per dint, scuff or scratch.

7) Skylight damage. Skylight window damage incurs a replacement fee of £399.00 per skylight window (Part Cost £299.00; Labour 1.0hr; Carriage £25.00)

8) Light clusters. Damage to rear Light cluster are subject to a replacement charge of £249.00 (Part Cost £99.00; Labour 1.5hr; Carriage £37.50)

9) All punctures to the bodywork will be assessed on an individual basis. Hirer is liable for the full cost of repair up to standard insurance policy excess of 1250.00.

10) Luton Leg Damage is subject to a repair charge of 728.91 (Parts 398.10; Carriage 45.00; Seals/profiles/gaskets/Rubber Trim 68.00; Decals 67.81 + 2 Hour Labour 150.00) + VAT.

11) Skirt Damages will be assessed on an individual basis.

12) All damage sustained to driver cab will be assessed on an individual basis. Hirer is liable for the full cost of repair up to standard insurance policy excess of 1250.00.


All/any Interior (habitation) damages inlcuding:
1) Table damage. Damage to the table top, leg or hinge are subject to a replacement table charge of £199.00.
2) Interior lights. Broken or damaged interior lights are subject to a £95 replacement charge per light.
3) Interior scrapes and scuffs. Flooring, doors and interior walls found with scuffs or scratches are subject to a £45.00 repair charge for each.

Other Post hire charges arising
VAT: All post hire charges (including credit card surcharges) are subject to VAT at the prevailing rate of 20%

Credit card surcharges: All payments made using a credit card incur a credit card surcharge fee (2.0% for Visa & Mastercard & 3.5% for American Express)

Admin fees. A one off £9.00 admin fee applies if any charges arise from the post hire inspection.

Smoking: If smoking is suspected upon return of the vehicle, a valet fee of £150.00 applies.

Fresh water tank contamination. In the event of diesel fuel contamination of the fresh water tank, a £1250.00 fixed penalty fee applies.

Non listed damages. Damage found that is not on either the Exterior damages or Interior damages list, will be charged the cost of replacement parts & labour @ £75.00 per hour.

All damage sustained to driver cab will be assessed on an individual basis. Hirer is liable for the full cost of repair up to standard insurance policy excess of 1000.

Damage caused to the vehicle or third party through a reversing manoeuvre.

Damage not itemised on Exterior damages or Interior damages list, charged at the cost of replacement parts & labour @ 45.00 per hour.

Over-head damage. Any damages found to the any part of the vehicle over-head section, is not covered by insurance or optional IEW cover and will be assessed on an individual basis. Hirer is liable for the full cost of repair up to standard insurance policy excess of 1000.

Associated Damage Costs charged at the prevailing rate.

Time Off Road Fee. All damages are subject to a time off road fee. The time off road fee is charged at a daily rate of 95 per day + VAT and is for the loss of revenue attributed to repair time. Depending on the extent of the damages, the time off road fee is added to the final charge applied. The minimum time off road is 0.5 days. The maximum time off road is 5 days.

Replacement or repair of windscreen, tyres, wheels or bike racks - charged at the full replacement value.

VAT: All post hire charges (including credit card surcharges) are subject to VAT at the prevailing rate of 20%

Admin fees. A one off 9.00 admin fee applies if any charges arise from the post hire inspection.

Picture section.
Below are photographic examples and costs of damages  

Items

Rate

The following surcharges may be charged to you after returning the motorhome. If you have paid a bond/deposit, surcharges will be deducted from your bond. If you have not paid a bond, the charges will be taken from the credit card information supplied on your completed cardholder authority. 

 

Wheel Arches

Part Cost: £95.00

Labour: 1.0 hour

Carriage: £29.00

 

This Damage is not covered by Collision Damage Waiver

£199.00

Motorhome hire UK

Wing Mirror Glass Damage

Part Cost: £24.99

Labour: 0.75 hour

Carriage: £17.76

 

This Damage is not Covered by Collision Damage Waiver

£99.00

Motorhome hire UK

Running Light

Part Cost: £19.99

Labour: 0.25 hour

Carriage: £6.26

This Damage is not Covered by Collision Damage Waiver

£45.00

Motorhome hire UK

Interior Light

Part Cost: £24.99

Labour: 0.75 hour

Carriage: £13.76

This Damage is not Covered by Collision Damage Waiver

£95.00

Motorhome hire UK

Table Damage

Part Cost: £99.99

Labour: 1.0 hour

Carriage: £24.00

This Damage is not Covered by Collision Damage Waiver

£199.00

Motorhome hire UK

Wing Mirror replacement

Part Cost: £238.00

Labour: 1.25 hour

Carriage: £17.25

This Damage is not Covered by Collision Damage Waiver

 

£349.00

Motorhome hire UK

Window Crack

Part Cost: £175.00

Labour: 1.75 hour

Carriage: £42.75

This Damage is not Covered by Collision Damage Waiver

£349.00

Motorhome hire UK

Windscreen Crack

Part Cost: £275.00

Labour: 1.5 hour

Carriage: £61.50

 

This Damage is not Covered by Collision Damage Waiver

£449.00

Motorhome hire UK

Front Bumper

Part Cost: £149.00

Labour: 1.5 hour

Carriage: £37.50

This Damage is not Covered by Collision Damage Waiver

 

£299.00

Front Bumper Image

Rear Bumper  

Part Cost: £149.00

Labour: 1.5 hour

Carriage: £37.50

 

This Damage is not Covered by Collision Damage Waiver

 

£299.00

Rear Bumper Image

Light Damages

Dint (each)

Labour: 0.5 Hour

This Damage is not Covered by Collision Damage Waiver

£45.00

Motorhome hire UK

Scratch (each)

Labour: 0.5 Hour

£45.00

Motorhome hire UK

Window scratch

Labour: 0.5 Hour

£45.00

This Damage is not Covered by Collision Damage Waiver

Motorhome hire UK

Scuffs (each)

Labour: 0.5 Hour

£45.00

This Damage is not Covered by Collision Damage Waiver

Motorhome hire UK

Interior scrapes

Labour: 0.5 Hour

£45.00

This Damage is not Covered by Collision Damage Waiver

Motorhome hire UK

• Price excludes VAT (20%) • If a checkin surcharge is levied, a £7.50 administration surcharge applies • Applicable to card surcharge of 2% (3.5% for Amex) if paid by credit card

PLEASE NOTE: These fixed charges only apply to fleet vehicles collected from one of our Depots.

In-Hire Service & Compensation

Whilst we endeavour to provide a faultless motorhome hire service, problems sometimes can and do arise whilst out on hire. Our in-hire support team are available on chat, text or phone (Charges may apply) throughout your hire period to help resolve any problems. Any problem must be reported to In-Hire team as soon as possible after it is discovered. To report a problem, text "help" to 82222. If a problem cannot be remedied during the hire you may be eligible to claim for a fixed fee compensation payment. (If a fixed fee compensation claim is made and approved, the approved fixed fee compensation payment will be applied to your security deposit refund payment) A fixed fee compensation payment is calculated on the number of days from when the problem was reported to the day the vehicle was returned to the depot Fixed fee compensation rates for reported unresolved hire problems are:
  • Radio, TV & DVD player - a maximum compensation rate is 1 per day
  • Cab air conditioning - the maximum compensation rate is 3 per day
  • Fridge - the maximum compensation is 5 per day
  • Heating & Hot Water - the maximum compensation is 5 per day
  • Fixed fee compensation claims are inclusive of VAT and must reported to the depot manager on hire return, and the claim must be submitted in within 7 days of the hire return date and sent via email to service@motorhomehire.uk.com. Fixed fee payments are agreed to be full and final compensation to the reported problems.